Privacy Policy

Who we are

This website, CollectACore (https://pokecollect.be), is operated by NMDP, registered address Meisestraat 108, 1853 Strombeek-Bever, Belgium, enterprise/VAT number BE1004.469.840. For any question about this policy or your personal data, contact us at info@pokecollect.eu.

What personal data we collect

When you place an order or create an account, we collect the data needed to process it: your name, email address, billing and shipping address, phone number (if provided), and details of the products ordered. When you contact us, we keep the content of that communication. Our server also automatically logs technical data associated with an order, such as IP address and browser information.

How we use your data

We use this data to process and deliver your order, manage your account, handle returns and customer service requests, and to meet our legal and accounting obligations (including Belgian bookkeeping and tax record-keeping requirements). We do not sell your personal data to third parties.

Payment processing

Payments are handled directly by our payment providers. Depending on the option you choose at checkout, this may be Stripe, WooCommerce Payments (operated by Automattic), or PayPal. Your card or payment account details are entered and processed on these providers’ own secure systems — we do not receive or store your full card number on our server.

Hosting

This website and its data are hosted with Hostinger.

How long we keep your data

We retain order and account data for as long as necessary to fulfil your order, handle any related returns or warranty matters, and to satisfy our legal and accounting retention obligations under Belgian law.

Your rights

Under the GDPR, you have the right to access, correct, or request erasure of your personal data, to restrict or object to its processing, and to receive a copy of your data in a portable format, subject to our legal obligation to retain certain order/accounting records. To exercise any of these rights, contact us at info@pokecollect.eu. You also have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), https://www.gegevensbeschermingsautoriteit.be.

Cookies

This site uses cookies necessary for shopping cart and checkout functionality, and cookies set by our payment providers for payment processing and fraud prevention. See our Cookie Policy for further detail.