Shipping & Returns

1. Your statutory right of withdrawal (14 days)

If you are a consumer, Belgian and EU law give you the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This is a mandatory legal right that applies to our products, including sealed Pokémon TCG items — you are legally permitted to open the packaging to examine the product, in the same way you could handle it in a physical shop. If the product has been used or handled beyond what is necessary to establish its nature and characteristics, we may deduct the resulting reduction in value from your refund. To exercise this right, email us at info@pokecollect.eu within 14 days of receiving your order, then return the item within 14 days of that notice. Refunds for a statutory withdrawal are made within 14 days of us receiving the returned goods (or proof you have sent them), via your original payment method. Under this statutory right, return shipping cost is your responsibility, where legally permitted, unless stated otherwise below.

2. CollectACore’s voluntary 30-day return policy

In addition to the statutory right above, and entirely at our discretion, we also accept voluntary returns up to 30 days after delivery. This voluntary extension, unlike the statutory right in Section 1, requires the product to remain fully sealed and unopened in its original packaging. This condition applies only to this voluntary 30-day option — it does not reduce or replace your statutory 14-day withdrawal right described above.

3. Statutory legal guarantee (conformity)

Separately from both return windows above, all products are covered by the statutory two-year legal guarantee against defects or lack of conformity under Belgian and EU law. This applies regardless of whether the packaging has been opened, and regardless of the 14-day or 30-day windows above. Contact us at info@pokecollect.eu to make a claim under this guarantee.

4. Incorrect or damaged deliveries

These cases are handled separately from the return windows above and are always CollectACore’s responsibility:

• Wrong product or box shipped: CollectACore takes full responsibility. We will arrange a correction at our cost and pay for the return shipping.
• Product arrives damaged, outer packaging unopened: we accept the return and take full responsibility — contact us and we will arrange a replacement, repair, or refund.

5. How to request a return

Email us at info@pokecollect.eu with your order number and the reason for your return (statutory withdrawal, voluntary sealed return, damaged item, or wrong item), and we will guide you through the next steps.

6. Return shipping costs

• Wrong item shipped, or damaged item (packaging unopened): CollectACore pays the return shipping.
• Statutory withdrawal or voluntary sealed return (change of mind): return shipping may be your responsibility, where legally permitted.

7. Refunds

Once your returned product is received and inspected, we process your refund promptly, via your original payment method. For statutory withdrawal returns, this happens within the legal maximum of 14 days from receipt of the returned goods.